care that means a lot to one person

For many, the concept of health is defined and limited to the human healthcare sector; namely the organizations and services that immediately respond to threats to one’s well-being. Furthermore, any move to limit or hinder these services results in the most visceral of responses from the public.

nD is well aware that service delivery designers and providers need to rely on the most conscientious of consultants to help them rapidly analyze and transform their operations, lest their stakeholder relationships be put into jeopardy.

All of this must be done, of course, while demand increases dramatically and private and public systems attempt to readjust to structural shifts in demographics and preferences.

Case Study: Hospital Transformation

We know that your organization:

  • Must balance many competing goals and expectations from a public that is vigilant in ensuring services are delivered

  • Must work with a wide set of stakeholders that have x demands

  • That the demands for health services continue to rise dramatically, well in excess of most other public sectors

Our Approach is Simple. Define the best intentions. Combine them with leading operations thinking. Communicate the positive results:

Defining the Future

The public and its stakeholder groups are clamouring for additional investments into both the public and private sectors. The ability to sift through the cacophony of voices and identify only those solutions that can affect clinical outcomes (as opposed to process changes) is critical to re-defining the end-state solution.

Operations with Excellence

Healthcare unfortunately remains the last adopter of the 1980’s delivery of best practices. While the manufacturing and service industries were driven (primarily through competitive forces) to adopt leading operations management approaches (1970’s and 1980’s), the healthcare sector has continued with paper-based tools and non-standardized business processes. However, by taking the best from other industries, and applying techniques such as statistical process control, Lean, and Six-Sigma we can affect significant effectiveness and efficiency improvements to healthcare.

Managing to Measurements

The use of metrics in healthcare has been under-invested. While there is wide variety of available data sets, bringing these together to manage daily operations and expectations has not been executed. Improving capability in health information and information management allows both providers and payers to confidently face stakeholders.